Maintenance FAQ

We hope your stay with us is as comfortable as possible.  In the event that a problem arises, please refer to FAQ’s and our tenant info packet as additional resources.  In the event the problem can not be resolved, please submit a maintenance request .

I lost power or need to reset the circuit breaker

Before electricity can be restored, the circuit breaker must be reset. However, even before you do that, you must take steps to ensure that it is safe to do so. Turn off or unplug all of the devices that are plugged into the circuit. Make certain no dangerous condition exists before restoring power. A Circuit Breaker which has been tripped will either be in the middle or “OFF” position. Locate the tripped circuit breaker and reset it by pushing it all the way to the “OFF” position and then back to the “ON” position. Often when you can’t cannot reset the circuit breaker, it is because it must be turned all the way to the “Off” position first.

Electricity should now be restored to the circuit. If the circuit breaker trips again before you have turned anything on or plugged anything in, please submit a maintenance request to First Rate Property Management immediately.

If no circuit breakers were tripped and you still do not have power at an outlet, the circuit is probably on a GFCI.  See: GFCI reset in FAQ’s

Re-Setting a GFCI (outlet)

A GFCI outlet may be wired in a branch circuit, which means other outlets and electrical devices may share the same circuit and breaker (or fuse). When a properly wired GFCI trips, the other devices down the line from it will also lose power. Note that devices on the circuit that come before the GFCI are not protected and are not affected when the GFCI is tripped.

If you have an outlet that doesn’t work, and the breaker is not tripped, look for a GFCI outlet which may have tripped. The non-working outlet may be down line from a GFCI outlet. Note that the affected outlets may not be located near the GFCI outlet, they may be several rooms away or even on a different floor. Pressing the “Reset” will restore the circuit. If the outlet doesn’t reset, then whichever appliance that is causing it to trip, may still be plugged in. If after unplugging everything, checking the circuit breaker or fuse, and resetting the GFCI does not work, please submit a maintenance request.

Smoke Detector FAQ’s

All properties have smoke detectors. Properties with gas burning appliances, a fireplace, or an attached garage should have a CO/Smoke combo.

They are usually clearly labeled if they detect carbon monoxide as well as smoke/fire.

Smoke detectors have 2 alarms that mean different things:

  • Beep/chirp approximately 2-3 times every 5 minutes most of the time means the battery needs changed. If that doesn’t fix it, it may have lost power to the unit or have a loose connection. If you unplug the detector from the ceiling/wall, it will probably continue making noise because there is a back-up battery in most of them. If you take the battery out it still has enough power stored internally to beep 4-5 more times.
  • Beeping/chirping non-stop means there is smoke/fire or it’s a false alarm.

False Alarms:

  • Most false alarms (chirping non-stop) are caused by dust in the sensor area of the detector. – Fixed by blowing out with compressed air or vacuum.
  • Some smoke detectors have an expiration (10yrs for example & usually labeled on back of unit) and after that time period they start having false alarms. – Fixed by replacing expired detectors.
  • Very rarely, false alarms are caused by drastic temp./weather changes, such as attic being 120 degrees and house at 75. – Fixed by pushing the silence button (if it has one) and after a short time it will reset and hopefully not falsely go off again.
  • Very rarely, false alarms are caused by air blowing directly on the detector (open window, ceiling fan blowing upward instead of downward, etc.). – Fixed by re-directing air movement away from detector.
  • Very rarely, false alarms are caused by a defective detector. – Fixed by replacing detector.

Toilet not flushing properly?

If your toilet isn’t working because of a clog, do your best to resolve the situation with a household plunger. You can dislodge most clogs by vigorously pumping the plunger up and down, which should push the blockage through the pipe.

If you continue to have problems, please submit maintenance request.